We offer free shipping within Canada. Orders will be fulfilled from our warehouses within 1-3 business days from order. Once your package is with our Carriers, packages are aimed to be delivered within 3-5 business days.

<h3 id="isPasted">Shipping&#xA0;</h3>We offer free shipping within Canada. Orders will be fulfilled from our warehouses within 1-3 business days from order. Once your package is with our Carriers, packages are aimed to be delivered within 3-5 business days.

Where do you ship to?

In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. We aim to fulfill orders from our warehouse within 1-3 business days. Please keep in mind shipping delays are sometimes unavoidable. Delivery during/aft

In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. We aim to fulfill orders from our warehouse within 1-3 business days.Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time.&#xA0;Didn&#x2019;t receive your tracking information? Reach out to our Customer Experience Team at <a href="mailto:hello@getrest.ca"></a><a href="mailto:hello@restduvet.com">hello@</a>getrest.ca or connect with a live chat agent.

When can I expect my order to arrive?

If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at hello@getrest.ca. Think your order might be lost or delayed in transit?. In most cases, our carrier delivers within 3-5 business days, however

If you haven&apos;t received your shipping confirmation, check your spam/junk folder. Can&apos;t find it? Email us at <a href="mailto:hello@getrest.ca"></a><a href="mailto:hello@getrest.ca"></a><a href="mailto:hello@restduvet.com" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto !important; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; outline-width: 0px !important;">hello@</a>getrest.ca Think your order might be lost or delayed in transit?In most cases, our carrier delivers within 3-5 business days, however, we understand shipping delays are sometimes unavoidable. &#xA0;Any queries related to your shipment must first be dealt with the carrier directly.&#xA0;We are required to work within our carrier&apos;s processes. If you haven&apos;t received your order within 10 business days and have already contacted the courier directly, let us know at&#xA0;<a href="mailto:hello@getrest.ca" id="isPasted"></a><a href="mailto:hello@getrest.ca"></a><a href="mailto:hello@getrest.ca"></a><a href="mailto:hello@getrest.ca"></a><a href="mailto:hello@restduvet.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto !important; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; outline-width: 0px !important;">hello@</a>getrest.ca My order was marked as &apos;delivered&apos; but I can&apos;t find itIf your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery on your behalf.&#xA0;Please note some packages may be prematurely marked as delivered. Using tracking information emailed to you, please contact the carrier to verify.If the package still cannot be located, please contact our Customer Experience team at <a href="mailto:hello@getrest.ca" id="isPasted"></a><a href="mailto:hello@getrest.ca"></a><a href="http://ma"></a><a href="mailto:hello@restduvet.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto !important; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; outline-width: 0px !important;">hello@</a>getrest.ca or connect with a live chat agent. We&apos;ll try our best to support you to locate your package.&#xA0; Note: Lost packages must be reported within 14 days of marked delivery date.&#xA0;

Where is my package?

Our fulfillment team is working around the clock to get shipments out to you as soon as possible! After an order is confirmed, we are unable to update the order or shipping details. However, please contact us at hello@getrest.ca or talk to a live cha

<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our fulfillment team is working around the clock to get shipments out to you as soon as possible! After an order is confirmed, we are unable to update the order or shipping details. However, please contact us at <a href="mailto:hello@getrest.ca"></a><a href="mailto:hello@restduvet.com">hello@</a>getrest.ca or talk to a live chat agent as soon as possible. We&apos;ll see what we can do. Provided your order has not already been shipped, we will attempt to make the changes for you.If your order has been shipped, don&#x2019;t panic! You can still contact the courier to redirect it via the tracking link provided on your shipping confirmation email.We can only send your order to the address you provide on your order. If you have provided an incorrect address and the package is delivered there, we are unable to retrieve it so please check your address carefully.

Can I change my order or shipping information?

As we use reputable third party carriers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we'll sen

As we use reputable third party carriers, we&apos;re unable to 100% guarantee that your order will be delivered on a specific date&#x2014;occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we&apos;ll send a shipment email with tracking number(s).We recommend keeping a close eye on your order&apos;s tracking number(s) to see estimated delivery date. If you&apos;re waiting on a package but out of town and need your package delayed, please contact the carrier directly.

Can I specify a delivery date?

Our Customer Experience Team will respond to your inquiry soon! Please allow at least 24 hours for us to get back to you.

+1 855-953-2807 
Tuesday - Sunday 07:00 AM - 10:00 AM PST

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